With construction on the interstates, proposed rail service from New Haven to Springfield, Mass., and Tweed New Haven Regional Airport searching for ways to stay in business, Connecticut has become a hub of transportation transformation. Follow continuing coverage here from the New Haven Register.
The Connecticut Department of Transportation (CTDOT) today announced the launch of "Conn-Etiquette: Your Guide to a Better Ride" – a statewide campaign dedicated to fostering kindness, respect, and courtesy across all bus services in the state. This customer-focused initiative supports CTDOT's commitment to providing safe, efficient, and welcoming transit experiences for all.
Building upon the statewide Transit Customer Code of Conduct established in partnership between CTDOT and service providers, Conn-Etiquette offers easy-to-follow guidance designed to improve the transit experience for customers and bus operators. Through this campaign, CTDOT encourages customers to embrace small and thoughtful gestures – such as greeting bus operators, offering seats, and keeping aisles clear – that go a long way toward creating a positive ride for everyone.
"This campaign is not just about rules – it's about fostering a culture of respect and shared responsibility," said Connecticut Department of Transportation Transit Administrator Lisa Rivers. "Conn-Etiquette empowers our customers to help make transit a welcoming and comfortable space for everyone."
Some of the messages the Conn-Etiquette campaign will include:
Kind Words Only: Maintain polite, quiet, and respectful conversation.
Stay Safe – Never Cross in Front of the Bus: Wait until the bus pulls away before crossing the street.
Ride Clean, Ride Respectfully: No smoking, drinking, littering, or vandalism.
Let the Operator Do Their Job: Minimize distractions while the vehicle is in motion.
Show Some Kindness: A simple smile and 'thank you' goes a long way.
Have Your Fare Ready: Keep the boarding process smooth for fellow riders.
Fold It, Stow It, Keep Aisles Clear: Strollers and carts should be folded before boarding.
Save Snacks for Later: Eating and drinking onboard buses is not permitted.
See Something, Say Something: Report concerns to transit staff.
In an Emergency, Follow Instructions: Remain calm and listen to transit personnel.
Conn-Etiquette materials will be visible onboard buses statewide and across digital platforms, including social media – making it easier than ever for customers to participate and share the message.
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